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Frequently asked questions

The Brand

What makes Complete by Dr SCS different?

Most skincare brands focus exclusively on topical treatments, addressing only surface symptoms. Complete is the first brand to pair a clinical serum with a targeted supplement for a specific skin concern, formulated to work together from the outset.

Skin is the largest organ in the body, and the changes that matter most happen well beneath the surface. Collagen production slows from your mid-twenties. CoQ10 levels fall. Elastin fragments. Antioxidant defences weaken against daily oxidative stress, and the gut, which influences skin more than most people realise, shifts with age, diet and stress. None of that is happening in the layer you can reach with a cream.

Across our three independent 12-week trials, more than three quarters of participants agreed the combination was more beneficial than the single products they had used before.

Who is Dr SCS?

Dr Sonal Chavda-Sitaram, MRPharmS, is a pharmaceutical consultant with a deep interest in comprehensive skin science. She holds a Masters in Pharmacy from King's College London and a PhD in topical and transdermal delivery from UCL, and has
spent more than fifteen years in the pharmaceutical industry as a Medical Director and Senior Commercial Director. She continues to consult for large pharmaceutical companies.

Her doctoral research examined how much of what we apply to skin actually reaches the layers where it can do something. Skin is more than its surface, and Complete was founded to address it comprehensively. The market offered serums on one shelf and generic supplements on another, and almost nothing formulated to work as one for a specific skin concern, looking at skin from the inside and out.

Why did Dr SCS create Complete?

Because skin is a complex organ and it deserves to be treated as one.

Skin is metabolically active tissue, perfused by its own blood supply, in constant exchange with the immune system, the gut microbiome and the endocrine system. Ageing, congestion and pigmentation are all driven in the dermis and below, where fibroblast activity slows, oxidative load accumulates and the barrier lipid matrix thins. A topical formulation reaches the layers it can penetrate. Everything below that is reached through the bloodstream.

The evidence for working both routes has been building for years in the dermatology and nutritional science literature. What did not exist was a brand that had built its formulations around it. Complete was created to close that gap, and each system is developed as a single product with two routes into the same concern, formulated by Dr SCS and trialled as a finished product before it goes on sale.

This is where skin health is going, and Complete is leading it.

What trust and recognition does the brand hold?

Complete by Dr SCS has won ten independent industry awards: five Universal Beauty Awards, including three Gold and two Silver, one of them Silver for Best UK Beauty Brand, three Vegan Choice Awards, Most Innovative Skin Health Brand 2026 from the Global Health and Pharma Global Excellence Awards, and the UK StartUp Awards Judges' Choice.

All three systems have been independently trialled over twelve weeks on the finished products, with the full results published on this site.

What is a cosmeceutical and what is a nutraceutical?

A nutraceutical is a nutritional supplement formulated for a specific health benefit. In our systems, these are the capsules and sachets you take daily. A cosmeceutical is a topical product with active ingredients at clinical concentrations. In our systems, these are the serums you apply to your skin. Together they form the inside and out approach.

Frequently asked questions

Our Approach

What is a Complete system?

A system is a clinical serum and a targeted supplement, formulated together for a single skin concern and designed to be used as a pair. The serum works on the surface. The supplement works from within. Both are directed at the same concern, which is what makes them a system rather than two products sold side by side.

There are three: Clarify for blemish-prone skin, Protect for skin longevity, and Radiance for brightness and collagen support. Each is available as a full system, or as the serum or supplement on its own.

What does inside and out mean in practice?

Take Clarify. The serum brings 10% azelaic acid and 2% salicylic acid to the surface, working on congestion, blemishes and uneven tone where you can see them. The capsules take a different route entirely: a six-strain probiotic at 20 billion CFU with Vitamin C and zinc, working on the gut-skin axis, the two-way relationship between gut health and skin clarity.

One concern, two mechanisms, running at the same time. That is the principle behind all three systems.

Why does the skin barrier matter to how you formulate?

The outermost layer of skin exists to keep things out, and it is very good at its job. That is a benefit for daily life and a limitation for skincare, because it constrains how much of any active can reach the living tissue below. Dr SCS spent her doctoral research on precisely this question.

A supplement bypasses the barrier entirely, arriving through the bloodstream at the tissue where collagen is synthesised and where cellular change begins. Working both routes at once is how you reach the whole of a concern rather than the part of it you can see.

What is the gut-skin axis?

The gut and skin communicate constantly, through immune signalling, inflammatory pathways and the microbiome. It is why digestive changes so often show on the face. Our own study data reflects it: at twelve weeks, 83% of Clarify participants
reported bloating significantly reduced or resolved alongside their skin results, and 80% reported improved digestive health overall.

Do I need to use the full system, or can I use individual products?

Every product stands on its own. Each serum is a high strength clinical formulation in its own right, and each supplement is formulated at researched doses rather than as a companion product. If you are looking specifically for a well-formulated high strength Vitamin C, the Radiance Serum is an excellent choice on its own terms.

The system is where the results compound. Working on skin from the inside and outside at once is what produces lasting change, and more than three quarters of our trial participants found the combination more beneficial than the single products they had used before.

Can I use the systems together?

Yes. The systems are designed so they can all be used together, or mixed and matched to your own goals. All three can also be taken collectively for comprehensive support across every concern at once.

Clarify with Protect suits blemish-prone skin that is also showing signs of ageing. Clarify with Radiance suits post-blemish pigmentation and collagen support. Protect with Radiance suits firmness and brightening together. Where two serums are directed at different concerns, such as Clarify and Protect, use one in the morning and one in the evening. The Radiance Serum can be used alongside either at the same time. Take the supplements daily.

Which system is right for me?

Clarify is for breakouts, congestion, oiliness and bloating. Protect is for fine lines, loss of firmness and long-term skin resilience. Radiance is for dullness, uneven tone and pigmentation, with collagen support that extends to hair, nails and joints.

If you are not sure, our 30-second quiz will point you to the system best suited to your skin.

Frequently asked questions

Evidence and Results

How have your products been tested?

Our evidence sits at two levels.

At finished-product level, all three systems went through independent twelve-week consumer studies conducted by a third-party research organisation, using the products exactly as you receive them, in participants' own homes and routines. Ninety-three people took part: thirty on Clarify, thirty-one on Protect and thirty-two on Radiance. Responses were recorded at first use and at four, eight and twelve weeks. No adverse reactions were reported.

At ingredient level, every active is grounded in clinical research and chosen on trial data. Dr SCS reviewed thousands of data points from published trials before deciding what went into each formulation and at what concentration. That includes two
placebo-controlled human studies on the vegan collagen in our Dual Collagen Complex.

All three serums have also been through 96-hour human patch testing under dermatological control, alongside independent safety assessment, stability, microbiological, pH and packaging compatibility testing. The laboratory conducting our studies
is accredited to ISO 9001:2015 and ISO 17025:2017, and all work was carried out in accordance with Good Clinical Research Practice and the Declaration of Helsinki.

What will Clarify do for my skin?

In our independent twelve-week trial with thirty participants:

● 83% reported significantly clearer skin, an even and balanced tone, and bloating significantly reduced or resolved

● 80% reported more refined pores and improved digestive health overall

● 93% experienced no irritation

● 87% would recommend Clarify to someone with blemish-prone skin

At eight weeks, 90% reported skin felt less congested and looked smoother, and 87% said it looked clearer than at four weeks.

What will Protect do for my skin?

In our independent twelve-week trial with thirty-one participants:

● 84% agreed no new wrinkles had appeared

● 84% experienced no irritation or peeling from the serum

● 77% reported visible improvement across fine lines and wrinkles, firmness, plumpness, hydration, radiance and skin barrier strength

The strongest theme from the trial was effective yet comfortable.

What will Radiance do for my skin?

In our independent twelve-week trial with thirty-two participants:

● 81% reported natural, healthy radiance, and found the serum and supplement together superior to single products they had used before

● 78% reported improved skin density and structure

● 75% reported firmer skin, reduced fine lines, improved elasticity and more even tone

● 75% reported healthier, stronger hair, and nails that grew faster and broke less

● 84% experienced no irritation or sensitivity from the serum

At eight weeks, 91% agreed the Vitamin C serum was visibly brightening their skin and 88% reported a more even skin tone.

How long before I see results?

A full cycle of skin cell turnover takes around twenty-eight days, and collagen remodelling is slower still. This is why our studies ran for twelve weeks rather than four. Most participants recorded meaningful change between weeks eight and twelve, with comfort and hydration arriving earliest.

In our trials, 91% of Radiance participants reported effective brightening by eight weeks, 87% of Clarify participants said their skin looked clearer by eight weeks, and 77% of Protect participants confirmed visible reduction in fine lines at twelve
weeks. Each product page sets out the timeline for that system in detail.

What is a WOMAC score?

The Western Ontario and McMaster Universities Osteoarthritis Index is the internationally validated standard for measuring joint health outcomes in clinical research. It has been in use since 1982 and is the instrument regulators and journals expect
to see.

It scores three domains: pain, stiffness and difficulty with everyday physical function, from climbing stairs to getting out of a chair. A falling score means improvement. What makes it the standard is that it measures what a person actually experiences day to day, rather than what shows on an image, and imaging often correlates poorly with how a joint feels.

A twelve-week human trial of VeCollal® Type II at five grams daily followed ten adults with existing joint discomfort or low bone density, assessed using the WOMAC index. Joint pain severity fell by 44%, stiffness by 66.7% and difficulty with physical function by 60.5%.

Frequently asked questions

Ingredients and Formulation

What is vegan collagen?

Collagen is a protein your body makes itself, assembled from amino acids in a specific sequence. Marine and bovine collagen supplements supply that protein ready-made, extracted from fish skin or cattle hide, then broken down into peptides. Your digestive system dismantles those peptides into individual amino acids before anything is absorbed, because the intact collagen molecule is far too large to cross the gut wall.

Most vegan alternatives work from the other end. Instead of supplying a protein that has to be taken apart, they supply the amino acids themselves, from fermented and plant-derived sources, in the profile the body needs to build collagen of its own. We use VeCollal®, which takes that principle considerably further.

How is VeCollal® different from other vegan collagens?

Most vegan collagen supplements are amino acid blends. They supply glycine, proline and a few others in generous amounts and leave the body to do the rest. That provides substrate, the raw material for collagen synthesis, and substrate alone is a blunt instrument.

VeCollal® is built to a different specification. It replicates the amino acid profile and sequence of human Type I collagen rather than approximating it, which means it supplies both the substrate and the pattern.

The sequence is the part that matters most, and it is the part most vegan collagens leave out. Collagen synthesis is a regulated process, not a simple assembly line. Fibroblasts respond to the specific peptide sequences they encounter, and those sequences act as signals that influence how much collagen the cell produces. Supplying amino acids in the right proportions provides material. Supplying them in the right sequence provides instruction. VeCollal® also includes
L-tryptophan, an amino acid absent from animal-derived collagens altogether.

The difference shows in the laboratory. In human skin fibroblasts, the cells responsible for producing collagen in the dermis, VeCollal® increased collagen production by 134.97% against untreated cells, more than doubling output. In vitro comparison against bovine and marine collagen peptides using a model gut system measured a greater release of free amino acids from the vegan formulation. And in human studies, it is one of very few vegan collagens with two placebo-controlled
trials behind it, one of them published and peer reviewed.

Which types of collagen matter, and why?

There are more than twenty-eight types of collagen in the human body. Three matter for skin, joints and structure.

Type I is the most abundant, making up the majority of the collagen in skin, and it is also found in bone, tendon and the structure of hair and nails. Type II is the predominant collagen in cartilage, where it forms the framework that gives joints their resilience and cushioning. Type III sits alongside Type I in skin and blood vessels, and is more abundant in younger skin.

Type III sits alongside Type I in skin, and the two are structurally related: Type III is more abundant in younger and healing skin, where it acts as scaffolding, and is progressively replaced by Type I as tissue matures. Type I is the collagen that gives adult skin its density and tensile strength, which is why it is the type carrying the weight of the research.

Marine collagen supplies mainly Type I. Bovine collagen supplies Types I and III. Almost every vegan collagen on the market supplies a Type I profile only, and none of them supply Type II.

Is vegan collagen as effective as marine or bovine collagen?

Animal collagen arrives as a protein that must be broken down by digestion into amino acids and short peptides before absorption. Nothing crosses the gut wall as intact collagen. What the body receives, in every case, is amino acids and peptides, and it rebuilds collagen from them according to its own instructions.

VeCollal®, the vegan collagen in our Dual Collagen Complex, supplies those amino acids directly, in the profile and sequence of human collagen rather than fish or cattle collagen, alongside the Vitamin C and cofactors the synthesis enzymes require. Because the sequence is matched to human collagen, it also delivers the peptide signals that prompt fibroblasts to produce more of their own. Laboratory comparison using a model gut system measured a greater release of free amino acids from VeCollal® than from bovine or marine collagen peptides.

This is the next generation of collagen supplementation. It is more advanced than the amino acid blends that make up most of the vegan category, it removes the sourcing and sustainability questions that come with fish skin and cattle hide, and it is one of very few vegan collagens supported by two placebo-controlled human studies. It is also the only one available in both Type I and Type II, which is what allows a single sachet to work on skin and joints together.

Why does your collagen contain both Type I and Type II?

Because collagen decline is not confined to skin. The same process that thins the dermis also affects cartilage, and cartilage is built from Type II collagen rather than Type I. A supplement containing only Type I is working on one tissue while leaving another untouched.

Type II collagen forms the fibrillar network within cartilage that holds proteoglycans in place and gives joints their compressive strength. Laboratory research on VeCollal® Type II has shown it can activate Type II collagen gene expression in chondrocytes, the cells that build and maintain cartilage, and stimulate the secretion of glycosaminoglycans including hyaluronic acid, which govern how well cartilage resists wear.

In a twelve-week human trial of VeCollal® Type II at five grams daily, in ten adults with existing joint discomfort or low bone density, joint pain severity fell by 44%, stiffness by 66.7% and difficulty with physical function by 60.5%, measured on the WOMAC index. Bone measures moved in parallel: bone density T-score improved by 30.3%, and beta-crosslaps, a marker of bone breakdown, fell by 19.7%.

Why ten grams, when other collagen supplements use less?

Because ten grams is what the research used. The published human studies on VeCollal® Type I used five grams daily. The joint and bone research on VeCollal® Type II used five grams daily. We deliver both, at full dose. Most vegan collagen
supplements provide around 2.5g, and of Type I only.

What does the published research on VeCollal® show?

Two placebo-controlled human studies have been conducted on VeCollal® Type I.

The first, published in the Journal of Functional Foods in 2024, followed ninety participants across three groups for eight weeks. Compared with placebo, wrinkles reduced by 27.5%, collagen density increased by 4.7%, elasticity increased by 5.1% and skin texture improved by 20.1%. Measured against their own starting point, wrinkles reduced by 32.9% and collagen density increased by 7.7%.

The second, conducted by ETICHUB at the University of Pavia and reported in 2025, was a double-blind, randomised, placebo-controlled study of sixty women aged thirty-nine to sixty-five taking five grams daily for fifty-six days. Skin hydration increased by 21.16% and skin collagen intensity by 10.5%, both statistically significant, with skin firmness improving by 20.1% net of placebo.

VeCollal® Type II carries its own human research. Over twelve weeks at five grams daily, in ten adults, WOMAC joint pain scores fell 44%, stiffness 66.7% and physical function difficulty 60.5%, with bone density T-score improving 30.3%. In a separate eight-week comparison against UC-II, a widely used chicken-derived collagen, VeCollal® Type II showed greater improvement in joint stiffness and mobility.

What is a cofactor, and why do they matter?

A cofactor is a nutrient an enzyme requires in order to work. Collagen synthesis depends on several of them, and without them the amino acids you supply have nothing to act on.

Vitamin C is the clearest example. Prolyl and lysyl hydroxylase, the two enzymes that hydroxylate proline and lysine residues in the collagen chain, are both ascorbate-dependent. Hydroxylation is what allows the triple helix to stabilise. Without adequate Vitamin C, that step is limited and the collagen produced is structurally weaker, which is the mechanism underlying the classical connective tissue signs of deficiency.

Copper is the cofactor for lysyl oxidase, the enzyme that cross-links mature collagen fibrils and gives them tensile strength. Zinc is required for collagen gene expression and for the enzymes that remodel the matrix. Biotin contributes to the maintenance of normal skin and hair. Hyaluronic acid holds water within the dermal matrix. Gotu kola and ginseng have a long history of traditional use in support of circulation and connective tissue.

This is why every cofactor in the Dual Collagen Complex is there for a reason connected to the collagen alongside it, rather than to lengthen an ingredient list.

Why hydroxypinacolone retinoate rather than retinol?

Hydroxypinacolone retinoate, or HPR, is a sophisticated retinol alternative. Traditional retinol is effective, and it is also the most common cause of the dryness, flaking and stinging that lead people to abandon a routine before it has had time to work. HPR was selected because it delivers results with markedly better tolerance.

Our study data bears that out: at twelve weeks, 84% of participants experienced no irritation or peeling from the Protect Serum.

It is paired with bakuchiol, and the pairing is deliberate. The two work through different routes to the same outcome. HPR acts directly on the retinoid receptor pathway that governs cell turnover and collagen expression. Bakuchiol, a plant-derived active, influences overlapping gene expression without engaging that pathway at all, and brings antioxidant activity of its own. Combining them means each can sit at a comfortable concentration while the formulation as a whole does more
than either could alone, which is why the tolerance figures are as high as they are.

Why THD ascorbate rather than ordinary Vitamin C?

L-ascorbic acid, the most common form of Vitamin C in skincare, is effective but notoriously unstable. It oxidises on contact with air and light, which is why so many Vitamin C serums turn orange in the bottle and lose potency before the bottle is finished.

Tetrahexyldecyl ascorbate, or THD ascorbate, is stable and oil-soluble, so it holds its strength and penetrates the lipid-rich skin barrier more readily. It is also considerably better tolerated: at twelve weeks, 84% of participants experienced
no irritation or sensitivity.

What makes your probiotic different?

Six strains chosen for the research behind them in gut and skin health, at 20 billion CFU: Lacticaseibacillus rhamnosus at 6 billion, then Lactobacillus acidophilus, Bifidobacterium bifidum, Lacticaseibacillus casei and Bifidobacterium breve at 3 billion each, and Lactobacillus bulgaricus at 2 billion. They are paired with Vitamin C, zinc, inulin, green tea, milk thistle, maca root, selenium and Vitamin D3.

What do you deliberately leave out of your formulations?

Fragrance, denatured alcohol, fillers, bulk additives and animal-derived ingredients. Each was excluded for a specific reason.

Fragrance is among the most frequently identified causes of allergic contact dermatitis in cosmetic products, and it contributes nothing to skin health. Denatured alcohol delivers a quick-drying finish at the cost of barrier function, disrupting the stratum corneum lipid matrix that governs how well skin retains water and keeps irritants out. Fillers and bulk additives increase the volume of a capsule without contributing anything to what it delivers, which means less room for the actives that do.

Every ingredient list is published in full on the relevant product page, with the reason each ingredient is there.

Frequently asked questions

Safety and Suitability

Are your products suitable for sensitive skin?

Yes. All three serums are dermatologically tested and confirmed suitable for sensitive skin. Each was assessed in a 96-hour human patch test under dermatological control, in thirty volunteers with sensitive skin per serum, and none produced an
irritation reaction. Our twelve-week consumer trials reported no adverse reactions.

Every skin is different, so patch test on the inner forearm for 24 hours before first use. If you have a diagnosed skin condition or are using prescription treatments, speak to your doctor or pharmacist first.

Is the system safe for long-term daily use?

Yes. Every ingredient is selected for its long-term safety profile. Our serums use gentle alternatives to harsh actives, such as hydroxypinacolone retinoate in place of traditional retinol, and our supplements are formulated at considered doses. Across our 12-week trials with 93 participants, no adverse reactions were reported.

If you are pregnant, breastfeeding or taking prescribed medication, speak to your GP or pharmacist before starting any new supplement.

Can I take the supplements if I am pregnant, breast feeding or taking medication?

Speak to your GP, midwife or pharmacist before starting any supplement if you are pregnant, breastfeeding, taking medication or under medical supervision. They know your personal health history and are best placed to advise you.

Can I use the system alongside prescription treatments?

Many customers do, and it depends on what you have been prescribed. Please seek advice from your healthcare professional, who knows your history and what you are already using.

What if I already take a multivitamin?

Many customers find Protect Capsules replace a multivitamin and several separate antioxidant supplements, because the formulation already covers a full B-complex, VitaminC, Vitamin E, Vitamin A, Vitamin D3, magnesium and selenium alongside the skin-specific actives. If you do want to take both, check where they overlap, particularly Vitamin A and the B vitamins, and please seek advice from your healthcare professional.

Are the products suitable for men?

Yes. Skin is skin, and the underlying biology of collagen decline, oxidative stress and barrier function is the same. All three serums are unfragranced, and all three systems are formulated for the concern rather than for a gender.

Are your products vegan?

Yes. All nine products are vegan and free from animal-derived ingredients. Our capsule shells are HPMC, a plant-derived cellulose, rather than gelatin, and our collagen is a plant-derived biomimetic. We hold three Vegan Choice Awards.

Do you test on animals?

No. We do not test on animals and neither do our manufacturers.

Are your products gluten-free?

None of our products are formulated with gluten-containing ingredients. Our capsules have been independently tested by a UKAS-accredited laboratory and confirmed gluten-free, and the Dual Collagen Complex is manufactured in a facility that
handles no gluten-containing ingredients.

If you have coeliac disease or a diagnosed gluten intolerance, please check the full ingredient list with your healthcare professional.

Do your products contain allergens?

None of our products are formulated with any of the fourteen major allergens, and our supplements are manufactured at facilities that hold allergen controls covering them, confirmed on the Certificate of Conformance for each batch. Full
ingredient lists are published on every product page, and if you have a specific allergy, contact us and we will check it with you.

Frequently asked questions

Using Your System

How do I use the Clarify System?

Serum: apply a pea-sized amount to cleansed skin morning and evening. Use broad-spectrum SPF30+ daily to maximise results.

Capsules: take one capsule daily, preferably with a meal. Do not swallow capsules with hot drinks, as heat kills bacteria.

How do I use the Protect System?

Serum: apply a pea-sized amount to cleansed skin in the evening. Each morning use broad-spectrum SPF30+ to maximise results.

Capsules: take one capsule daily, preferably with a meal. Do not exceed the stated dose.

How do I use the Radiance System?

Serum: each morning apply a pea-sized amount to cleansed skin, followed by SPF30+ to maximise results. In the evening apply a pea-sized amount to the face and smooth into the skin.

Dual Collagen Complex: take one sachet daily.

Can I layer other actives with my serum?

There is no need to. The serum is a comprehensive formulation in itself, bringing 10% azelaic acid, 2% salicylic acid, niacinamide, liquorice root, green tea and a lactobacillus ferment lysate together in one step. It replaces the several separate products a blemish routine usually requires.

Avoid layering additional exfoliating acids or retinol at the same time of day.

Do I need to use SPF?

Yes. Broad-spectrum SPF30 or higher, daily, during use and for a week afterwards if you stop. UV exposure is the single largest external driver of the changes Protect is formulated to address.

Can I use this alongside Botox or fillers?

Yes. Many customers use Protect as an everyday foundation alongside occasional procedures. If you have had a treatment recently, follow the aftercare advice from your practitioner before restarting actives.

When is the best time to take the Dual Collagen Complex?

Take one sachet daily. Whenever suits you, with or without food, taken straight or mixed into any cold drink or smoothie. Avoid hot liquids, as heat affects some of the nutrients. Many customers find that attaching it to an existing morning habit
is the easiest way to remember.

What does the Dual Collagen Complex taste like?

Blueberry, sweetened with steviol glycosides from stevia rather than sugar. In a taste test of eighteen people already taking a collagen supplement, ours ranked top for flavour against the products they were currently using.

How should I store my products?

Store below 25 degrees, away from direct sunlight. Once opened, use within the period shown on the pack.

How long does one order last?

Every product is a four-week course. The Dual Collagen Complex contains 28 sachets.

Frequently asked questions

Ordering, Subscriptions and Delivery

What do your products cost?

● Clarify System, £72.90

● Protect System, £72.90

● Radiance System, £118.80

● Clarify Serum, Protect Serum and Radiance Serum, £37 each

● Clarify Capsules, £44

● Protect Capsules, £44

● Dual Collagen Complex, £95

Subscribers save on every delivery. Details below.

Is a subscription cheaper?

Yes. Subscribers save on every delivery, applied automatically.

● Systems: 20% off, with an additional 10% off when you choose three-monthly

● Individual products: 15% off, with an additional 10% off when you choose three-monthly

Your saving applies to every order for as long as your subscription runs. There is no minimum term.

How do subscriptions work?

Choose monthly and your order arrives as you finish the last one. Choose three monthly and three months' supply arrives in a single delivery, for a larger saving. Change your frequency, skip a delivery, pause or cancel at any time from your account. Delivery is always free.

How do I skip or pause a delivery?

Sign in and go to Subscriptions. You can skip your next delivery, pause for a set period, or push your renewal date back. Make the change before your renewal date and it applies immediately.

How do I cancel my subscription?

Sign in, go to Subscriptions and select cancel. There is no minimum term and no cancellation fee. To stop a delivery that is due, cancel at least 72 hours before your renewal date. After that point your order has been processed and will be sent, but no further payments will be taken.

Where do you ship?

We ship to all addresses within the United Kingdom, including Northern Ireland. We are not shipping internationally yet.

How much does delivery cost?

Nothing. Delivery is currently free on every order, with no minimum spend and no regional surcharges.

How long does delivery take?

Once dispatched, orders arrive within 2 to 3 working days on a fully tracked service. Deliveries to the Scottish Highlands and Islands and to Northern Ireland can occasionally take an extra working day.

What is your returns policy?

We hope you love your system. If you would like to return an unopened product, contact us within 14 days of delivery with your order number and we will confirm the return address.

Once a seal has been broken, our serums and supplements cannot be returned, for hygiene and safety reasons. Damaged, faulty or incorrect items are always replaced or refunded.

How do I get in touch?

Email support@completebydrscs.com and we’ll get back to you within 48 hours.

For customer service

Email us

Have a question? Reach out and our team will get back to you.

support@completebydrscs.com
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