We ship to all addresses within the United Kingdom, including Northern Ireland. We are not shipping internationally yet.

Nothing. Delivery is currently free on every order, with no minimum spend and no regional surcharges.

Orders placed before 12pm Monday to Friday are usually dispatched the same working day. Orders placed after 12pm, at weekends or on bank holidays are dispatched the next working day. You will receive a dispatch confirmation with tracking as soon as your parcel leaves us.

Once dispatched, orders arrive within 2 to 3 working days on a fully tracked service. Deliveries to the Scottish Highlands and Islands and to Northern Ireland can occasionally take an extra working day.

Every order is tracked as standard. Your tracking link arrives by email at dispatch. If tracking has not updated for more than 48 hours, contact us and we will chase the carrier for you.

If your order has not arrived within 5 working days of the expected delivery date, email support@completebydrscs.com with your order number. We will open an investigation with the carrier straight away. If the parcel cannot be located, we will replace it or refund you in full.

Email:  support@completebydrscs.com within 48 hours of delivery with your order number and a photo of the outer packaging and the affected items. We will arrange a replacement.

Contact us within 30 minutes of placing your order and we will do our best to amend it, though we cannot guarantee it. Orders move quickly, and once a parcel is with the carrier we cannot redirect it. You can usually redirect or reschedule from your tracking link instead.

The carrier will attempt delivery and, where possible, leave your parcel in a safe place or with a neighbour. If not, a card is left with instructions to rearrange delivery or collect locally.

On the same schedule, and also free. You will receive a reminder before each renewal and a dispatch confirmation with tracking when your order leaves us.