Complete by Dr SCS
✨ Up to 50% off your first order when you subscribe ★★★★★100% five-star reviews 🎁 Free gift worth £44 with your first order over £50 🚚 Free delivery on every order
✨ Up to 50% off your first order when you subscribe 🎁 Free gift worth £44 with your first order over £50 🚚 Free delivery on every order
Complete by Dr SCS
Complete by Dr SCS
Support

Order Enquiries

Placing, tracking and managing your orders.

Your order

Everything about your order

Instant confirmation
A confirmation email arrives the moment you place your order.
Track anytime
Follow your order from dispatch all the way to your door.
Quick changes
Need to amend an order? Contact us before it is dispatched and we will do what we can.
Something wrong?
Missing or incorrect item? Tell us and we will put it right.
Customer support

Order Inquiries

Placing, tracking, and managing your orders.

How do I place an order?

Browse the shop, add what you need to your basket and go to checkout. You can check out as a guest or create an account. An account lets you track orders, reorder in one click and manage any subscriptions.

Where is my order?

You will receive a dispatch email with a tracking link as soon as your order leaves us. Orders are dispatched the same working day when placed before 12pm, and delivery takes 2 to 3 working days from dispatch. If your tracking has not updated for more than 48hours,email support@completebydrscs.com  with your order number and we will chase it for you.

Can I modify or cancel my order after placing it?

Contact us within 30 minutes of placing your order and we will do our best, though we cannot guarantee it. Orders placed before 12pm on a working day are dispatched that same day. Once an order is with the carrier we cannot amend it, but you can return it unopened under our returns policy.

How do I track my order?

Every order is tracked as standard, at no extra cost. Your tracking link arrives by email at dispatch. If you have an account, you can also find it under Order History.

What if an item is out of stock?

If something is temporarily unavailable it will be marked as out of stock on the product page, and you can join the waiting list to be notified the moment it returns. In the rare event that an item sells out after you order, we will contact you within one working day with the option to wait or receive a full refund.

Do you offer international shipping?

Not yet. We currently ship to all addresses within the United Kingdom, including Northern Ireland. International delivery is something we are working on, and our newsletter is the first place we will announce it.

Need something else?

More ways we can help

Shipping & Delivery →Billing & Payments →Subscriptions →Returns & Refunds →Technical & Other →FAQ →
Complete by Dr SCS Ltd, registered in England and Wales, company number 15859836. Registered office: 9-13 Holbrook Lane, Coventry, CV6 4AD, United Kingdom. VAT registration number GB 475411294. Correspondence address: Oak House, Watford, WD24 4QN.