Complete by Dr SCS
✨ Up to 50% off your first order when you subscribe ★★★★★100% five-star reviews 🎁 Free gift worth £44 with your first order over £50 🚚 Free delivery on every order
✨ Up to 50% off your first order when you subscribe 🎁 Free gift worth £44 with your first order over £50 🚚 Free delivery on every order
Complete by Dr SCS
Complete by Dr SCS
Support

Technical & Other

Accounts, using your products, and everything else.

Here to help

Anything else?

Account help
Login, password and account questions, all sorted.
Website issues
Something not working? Let us know.
Privacy & data
Questions about your data or privacy? We are happy to help.
Not listed here?
Whatever it is, reach out and we will point you the right way.
Customer support

Technical & Other

Account help, product usage tips, and everything else.

How do I create an account?

Select Sign Up at the top of any page, or create one at checkout. An account lets you track orders, reorder and manage subscriptions.

I have forgotten my password. How do I reset it?

Select Forgot Password on the login page and we will email you a reset link. If it does not arrive within a few minutes, check your spam folder.

Can I use multiple systems together?

Yes. Each system targets a different concern, and the serums and supplements are formulated to work alongside one another. If you are unsure which combination suits you, email us.

Are your products suitable for sensitive skin?

Yes. All three serums are dermatologically tested and confirmed suitable for sensitive skin. Each was assessed in a 96-hour human patch test under dermatological control, in thirty volunteers with sensitive skin per serum, and none produced an irritation reaction. Our twelve-week consumer trials reported no adverse reactions.

Every skin is different, so patch test on the inner forearm for 24 hours before first use. If you have a diagnosed skin condition or are using prescription treatments, speak to your doctor or pharmacist first.

Can I take the supplements if I am pregnant, breastfeeding or taking medication?

Speak to your GP, midwife or pharmacist before starting any supplement if you are pregnant, breastfeeding, taking medication or under medical supervision. They know your personal health history and are best placed to advise you.

Are your products vegan?

Yes. All nine products are vegan and free from animal-derived ingredients. Our capsule shells are HPMC, a plant-derived cellulose, rather than gelatin, and our collagen is a plant-derived biomimetic. We hold three Vegan Choice Awards.

Do you test on animals?

No. We do not test on animals and neither do our manufacturers.

Are your products gluten-free?

None of our products are formulated with gluten-containing ingredients. Our capsules have been independently tested by a UKAS-accredited laboratory and confirmed gluten-free, and the Dual Collagen Complex is manufactured in a facility that handles no gluten-containing ingredients.

If you have coeliac disease or a diagnosed gluten intolerance, please check the full ingredient list with your healthcare professional.

Do your products contain allergens?

None of our products are formulated with any of the fourteen major allergens, and our supplements are manufactured at facilities that hold allergen controls covering them, confirmed on the Certificate of Conformance for each batch. Full ingredient lists are published on every product page, and if you have a
specific allergy, contact us and we will check it with you.

How should I store my products?

Store below 25 degrees, away from direct sunlight. Once opened, use within the period shown on the pack.

Something is not working on the website. What should I do?

Email support@completebydrscs.com with a description and, if possible, a screenshot. Please include your browser and device details, and we’ll investigate.

How do you handle my data?

We only use your data to fulfil orders and, if you have opted in, to send you email. You can unsubscribe or request deletion at any time. Full detail is in our Privacy Policy.